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TERMS & CONDITIONS

Please take a moment to read our terms and conditions. If you make a booking with us, we will assume you are aware of our policies; we will also send you this link in your confirmation email. When making a booking with us, you automatically agree to our Terms and Conditions listed below. 

TERMS & CONDITIONS 

CAISTOR LAKES LEISURE PARK IS ADULT ONLY

Our park is adult only permitting 18 years and over only to stay over night. 

Booking a Lodge or Touring stay

A booking cannot be secured without payment (deposit/full balance).  

You can secure your booking with a £100 deposit for the lodges and a 25% deposit for touring. 

All outstanding balances are due 6 weeks prior to arrival for both Lodges and Touring. Please call us to pay your final balance when it is due.  

When a booking is secured, you will receive a booking confirmation via email (please check your Junk or Spam mailbox). If you book via Pitch Up or Hoseasons, or other booking agent, they will send you the confirmation. 

 

CAISTOR LAKES LODGES T & Cs 

Lodge Pricing

All of our lodge prices are dictated by a dynamic pricing scheme. This means the prices of our lodge holidays can decrease and increase throughout the year. Once a lodge booking has been made, we cannot change the price or offer any discounts. 

 

Lodge Damage Disclaimer 

Caistor Lakes accepts no responsibility for any trips, slips or falls within the lodge, in or around the Jacuzzi/hot tub area, decking, or steps leading to the decking on the lodges.

Caistor Lakes also accepts no responsibility for any accident or injury that results from using the gates on the decking of the lodges. Caistor Lakes recommends that guests use the gates on the decking of lodges with extreme caution due to the risk of drowning in deep water, and by signing this disclaimer the guest confirms that they use the gates on the lodges at their own risk.

Guests signing this disclaimer are agreeing that they acknowledge to read and abide by all hot tub rules and guidance provided by Caistor Lakes regarding the use of the Jacuzzi/hot tub. Any failure to do so is the responsibility of the guest and Caistor Lakes accepts no liability whatsoever.

Guests are responsible for their own safety and well being whilst within the lodge/on the outer decking area. Any accidents must be reported to the Main Reception within 24 hours. We are not responsible for belongings brought into the lodge.

Guests signing this disclaimer are agreeing that in the case of any damages to or excessive soiling of the lodge and/or linens provided, the amount to cover the cleaning or replacement of the item will be deducted from the authorization payment before it is released.

All items must always remain in the lodge. Any items stolen or taken from the lodge upon guest departure will be deemed as theft and a charge will be deducted from the damage deposit.

Alcohol is to be consumed to a reasonable and safe level, and guests signing this disclaimer agree to do so.

Any guests seen to be rude, aggressive, or inappropriate to any member of staff will be blacklisted and not authorized to return.

Caistor Lakes’ Lodges are NON-SMOKING. Guest should NOT smoke inside the lodge. If the lodge smells of smoke, guests will incur a fumigation charge.

Please note that any excess mess or dog hair will result in fees being deducted from your damage deposit.

Noise Abatement Agreement

All guests agree that they will respect the comfort of other guests staying on the park by not playing loud music or creating a noise after 10.30 p.m. If we receive complaints, we will ask for noise to be reduced. If we have persistent noise complaints, guests could be asked to leave the park. Please be respectful of other people.

 Please be aware the parks Main Entrance Gates open at 8am and Close at 10:30pm. If guests are leaving the Site, please take the blue fob with you and present it to the keypad at the Gate, this will allow entry back into the site after these Hours. If guests forget the fob a call out fee of £30 will be charged for a member of staff to come to site and let guests in. We will not give out the code to the main gate or barrier under any circumstances

 

Lodge Check-In

Check in to the lodges is between 3 - 5pm. We will email you a pre arrival email a week before you are due to stay with us to ask your arrival time. Our main reception closes at 5:30pm, we cannot accept check ins later then this time. You may be asked to arrive the following day. We cannot allow entry into any of our lodges without the £150 damage deposit taken and the lodge disclaimer signed.  

Upon check-in we will ask you to sign a damage disclaimer (covering any damage and theft) along with a Noise Abatement Agreement. We will also ask for a pre-authorization of your credit/debit card to cover the damage deposit, this is £150. A card will be needed to be presented in order for us to complete the transaction, we cannot accept contactless payments due to the nature of the transaction or cash. 

Damage Deposit 

The damage deposit of £150 will show on your bank account as a pending transaction and your bank will hold the money so it cannot be spent. We do not take any money, you will not receive a refund. The damage deposit can be help from 7-10 working days, not including weekends. If after this time your bank is still holding the money, please contact them and they will release that for you. We cannot release the funds. 

Lodge Check-Out 

Check out is at 10:00am. Please remove all rubbish from the lodge upon your departure. Please also return any cutlery/plates/glasses to the restaurant before you depart. 

Lodge Cancellations

In the unlikely event that you must cancel your booking, we have the following policy in place:

If you cancel before 12 weeks of arrival, you will receive a full refund. 

If you cancel 12-6 weeks before the arrival date, you will lose your deposit only.

If you cancel within 6 weeks of the arrival date, we will not be able to offer a refund. In the event of such a cancellation (or no-show) please be advised that deposits and balances are non-refundable. 

As a family run business we understand that circumstances may occur which may lead you to cancel your booking under short notice and whilst we sympathize completely, we cannot breach our 6 week cancellation policy. We thank you for your cooperation. 

Amended Booking - Lodges 

If you'd like to amend your booking, such as date or lodge, you will incur a £25.00 admin charge. Bookings can only be amended up to 6 weeks prior to arrival. The booking amendment fee will be added to the final balance of your holiday. 

Amendments cannot be made to the booking after 6 weeks prior to arrival. 

Pet Friendly Lodges

We have 9 pet friendly lodges ~ Grebe, Swan, Teal, Pelican, Puffin, Wagtail, Shearwater, Lapwing & Kittiwake. We do not allow dogs in any other lodges. If you are found to have a pet in a non pet friendly lodge you may be asked to leave the park. We provide rules in the lodges and these can be found once you checked in. Any damage to the lodge and or furnishings will be charged prior to departure and deposited from the damage deposit.  

XL Bully laws : Any guests bring a dog with them that falls under the XL Bully breed will need to follow the below rules : 

Dog is to be muzzled at all times when not in the lodge. This includes walking around the park. 

Dog is to be muzzled when inside the restaurant 

Dog is to be kept on a lead at all times, no exceptions

Failure to follow these rules may result in you being asked to leave the park. No refund would be given. 

Lodge Inclusions

All cutlery, cooking utensils, pots and pans, drinking glasses and mugs are included, along with a hygiene pack including a tea towel, washing up liquid etc. We also provided 4 bath towels, 4 hand towels, 4 spa robes and 2 bath mats. All bed linen is also provided. We would advise guests to bring a swimming towel or robe to use for the hot tub. 

Lodge Fishing

Caistor Lakes Leisure Park offers luxury lodge holidays with access to fishing from selected lodges.  

Upon check in, all anglers fishing will be expected to provide proof of their fishing licence. Without sufficient proof, anglers will not be authorized to fish. If you do not have a license and wish to purchase one you can do so by following this linkhttps://get-fishing-licence.service.gov.uk/buy/licence-for

We want our guests to enjoy their holiday at Caistor Lakes, and although we make every effort to support a positive fishing experience we cannot guarantee any rate of catch; there are many factors that can affect the catch rates including weather, bait, and much depends on the angler's skill level - BUT that's why it's called 'fishing' and not 'catching', it's all part of the sport! 

We issue Fishing Rules for all anglers, specific to each lake and we expect anglers to follow them. If at any point we think anglers are fishing irresponsibly, we will correct them. If needed, we reserve the right to suspend fishing during a lodge break.

Please inform us immediately if you feel any anglers are not abiding to the rules so that we can deal with them effectively. 

Arthur's Pool has a natural weed growth which we control throughout the year. Some weed is kept in for oxygenation and fresh nutrients for the fish. For guidance on how to fish a weedy water, click here: Mainline Baits' 5 Top Tips for Fishing in Weed

Lodge Guest Discount in the Restaurant

Any guests staying with us in a lodge are welcome to a 10% discount on food and drink during their stay. This is only applicable after 12 noon and is only available on food and drink together. We cannot offer the 10% discount on just drinks. On the day of arrival the discount can be applied after 3pm. You must show your lodge key to the Front of House staff before paying your bill. 

Lodge Dinner, Bed & Breakfast Package

Dinner, Bed & Breakfast packages are only available for 3 nights during your stay in any of our lodges. Guests can enjoy 3 Breakfasts from The Ugly Duckling Breakfast Menu (inc filter tea and coffee) and 3 lunch OR evening meals from the set Dinner, Bed and Breakfast menu which is available Monday - Saturday or the Sunday Lunch menu which is only available on Sundays. Aside from Breakfast, drinks are not included. DBB Cards must be stamped upon ordering and handed over to the restaurant staff upon the last meal. Unless there is an allergy meals cannot be substituted. We advise that guests make a booking during busier periods. The package is non-refundable. 

Returning Guests Incentive 

If you have stayed in one of our lodges in 2023 and are looking to return in 2024, call us and quote your previous booking number and you will receive a £50 voucher to use during your next stay in The Ugly Duckling Restaurant. This offer is for direct bookings only. Bookings via Hoseasons or any other booking agent will not qualify for a voucher. 

CAISTOR LAKES TOURING PARK T&Cs 

Winter Touring Check in Hours 

During the Winter months, our reception closing times change. These changes take affect from the 1st November 2023 until the 1st march 2024 : 

Monday and Friday ~ 12 noon until 5:30pm 

Tuesday, Wednesday and Thursday ~ 12 noon until 4:30pm 

Saturday and Sunday ~ 12 noon until 4pm 

Our main reception closes at 5:30pm on Monday & Fridays, unfortunately we are not able to accept check ins after this time. You may be asked to arrive the following day. Closing and opening hours may vary. 

Summer Touring Check-In Hours 

During the Spring/Summer months, our reception closing times change. These changes take affect from the 1st March - 31st October 2024 : 

Monday - Friday ~ 12 noon until 5:30pm 

Saturday and Sunday ~ 12 noon until 4pm 

Our main reception closes at 5:30pm on Monday & Fridays, unfortunately we are not able to accept check ins after this time. You may be asked to arrive the following day. Closing and opening hours may vary. 

Shower Block Agreement

Our showers and toilets are cleaned to the very highest standard regularly, and we take pride in our level of hygiene and cleanliness. Whilst we make every effort to minimise risk of slips and falls, guests and visitors use these facilities under their own risk and must be responsible for their own health, safety, and wellbeing whilst using our facilities. By signing this document, you (and any guests in your party) agree to take responsibility for any slips or falls that may occur during use of the shower block.

Please do not flush sanitary items, face wipes or baby wipes down our toilets.

These are a shared communal area, and we ask you to do your upmost to respect and leave them as found, reporting any issues or problems to the office; or the out of hours contact number after the office is closed. Any guests or site visitors abusing this facility may be asked to leave the site.

Noise Abatement Agreement 

I agree that I will respect the comfort of other guests staying on the park by not playing loud music or creating excessive noise after 10.30 p.m. If we receive complaints, we will ask for noise to be reduced. If we have persistent noise complaints, you will be asked to leave the park. Please be respectful of other people. This abatement agreement applies to guests named on the booking, along with any guests that visit during your stay.

Touring Check-Out

Guests must check out prior to 12 noon. Please ensure your pitch is left clean and tidy and all rubbish, cigarette ends and dog waste has been placed in the bins provided. 

Vehicle Lengths

When booking, it is vital that guests provide an accurate measurement of their caravan, camper van or motor home. The length of your vehicle must include any a-frames, towing arms or any bike racks on the rear of the vehicle. Incorrect sizes may lead to issues on arrival. E.g. if the vehicle is too long for the allocated pitch, we may have to send you home if we have no alternative pitches available. This also applies if you have a change of vehicle (i.e. if you buy a new caravan), we will make every effort to facilitate your holiday but this isn't always possible particularly in peak times. No refund will be offered under these circumstances. 

Booking a Touring Pitch online

If you book directly with us through our website, please ensure that you enter the correct length of your vehicle in meters including: a frames and towing arms for caravans and any over hangs such as bike racks and storage boxes on motor homes. Available pitches will be shown depending on the size of your vehicle. Should you choose a touring pitch that is larger then your vehicle, you may be moved to a pitch more suited to your size. This is so we can keep larger pitches available for larger vehicles. 

Touring Cancellations

In the unlikely event that you must cancel your booking, we have the following policy in place:

If you cancel your booking before 6 weeks of arrival, you will receive a full refund. 

If you cancel your booking less then 6 weeks of arrival, you will not receive a refund and any monies paid will be lost. 

As a family run business we understand that circumstances may occur which may lead you to cancel your booking under short notice and whilst we sympathize completely, we cannot breach our 6 week cancellation policy. We thank you for your cooperation. 

 

Amended Booking - Touring

Bookings can be amended free of charge up to 12 noon the day before the arrival date. 

If guests would like to change the dates of their stay, please notify us as soon as possible. New arrival dates must be given at the time of notifying us. We do not allow open bookings. If you wish to move your booking from 2023 to 2024 there will be a price increase. Whilst we appreciate things can pop up unexpectedly, we are happy to make 2 changes to a booking. Any more changes would incur a £20 admin charge. 

Pitch Allocation

Although we will make every effort to allocate the pitch you have requested, we cannot guarantee this every time. We appreciate your co-operation with this matter.

Cutting your holiday short

We hope you'll have such a great time with us that you don't want to leave. But if you do end up going home early, we won't offer you a refund or carry any dates over. 

Things beyond our control

Unfortunately, we can't take responsibility or pay compensation if we cancel or change your booking in any way because of events beyond our control.  If guests are forced to cancel due to these events, we cannot refund or amend dates. Neither can we accept any liability for any injury, loss or damage you suffer because of events beyond our control.  Some of the things we mean by 'events beyond our control' are fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, epidemics or pandemics, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, and unavoidable technical problems with transport. We also cannot take responsibility for natural weed growth in our fishing pools. This happens in the summer time when the warmer weather arrives. We control the weed growth the best that we can using the man power and equipment that we have. We are not in control of spawning.

PLEASE VISIT OUR HEALTH & SAFETY PAGE FOR TOURING VISITORS

Adult Only

Due to the close proximity to water and thorough risk assessments we cannot allow children to stay overnight. Children are welcome to visit family in the lodges however they are not permitted onto the decking area or hot tubs. The majority of our lodges have decking areas that hang over the water and for health and safety reasons this is why we ask that children remain in the lodges. 

Children must leave the lodge by the time the main reception has closed. 

Please inform us if any children are due to visit you during your stay. 

Children are welcome on the Touring park but MUST be accompanied by an adult at all times. We do not allow children to run around the lakes or the park and if seen doing so may be asked to leave the park. Please do not allow children to kick or throw balls on the park or run across other guests touring pitches. 

Caistor Lakes is not responsible for any injury or damage that occurs if a child is left unsupervised. This is the full responsibility of the accompanying adult. Please bear in mind that our lakes have very deep water and are unbounded and our car park and access roads are very busy; please take this into consideration when visiting with small children. 

Child Disclaimer

As a Lincolnshire fishery, we work closely with the Angling Trust and want to promote angling as a sport for Juniors, so if parents/guardians/carers want to bring their children (7years+) fishing on a day ticket, we encourage this. We will ask the responsible adult to sign a disclaimer on arrival. This disclaimer states that the accompanying adult is fully responsible for the child at all times, they will not be left unsupervised at any point. 

Dogs on Site 

All dogs must remain on a lead and under control whilst on site, at all times. Caistor Lakes are not responsible for dogs. Owners are fully accountable and held responsible for their dogs' behaviors. While we do not have a walk area on the park, you are welcome to walk your dog around the park on a lead. Please clean up any mess after yourselves. Dog bins are provided around the park. 

Noise Abatement Agreement

Upon arrival all guests will be asked to sign a Noise Abatement Agreement; this is to give us reassurance that we will not receive noise complaints from the neighbors, staff or other guests. If you breach this agreement, you may be asked to leave and no refund will be given. 

Fishing Rod License 

Guests and visitors wanting to fish must provide their fishing rod license when purchasing their day ticket. The Bailiff reserves the right to ask people to stop fishing & leave if they cannot produce their license when asked. You can purchase a fishing rod license here: https://get-fishing-licence.service.gov.uk/buy/licence-for

Fishing

We have no planned matches at this time. 

Foundry Pool is our dedicated match lake and last minute matches may be planned but will be advertised on our website and social media platforms. 

Please be advised: we do not reserve pegs on Foundry or Heron Pool for day fishing. We operate a first come, first to fish policy. Belongings left on a peg without and angler present, as a reserve, will be removed. Belongings will be kept safe in the Reception for the angler to collect. 

Guests cannot fish Arthur's Lake unless you are staying in one of the 4 fishing lodges on the lake (Wagtail, Stork, Shearwater & Cygnet)

Please do not fish from a lodge reserved peg if you are not staying in that lodge. 

Ensure that you have read and understand the rules for the lake that you are fishing. Please see reception. 

No Smoking

Caistor Lakes' luxury lodges are NON-SMOKING. Guest should NOT smoke or vape inside the lodges. If the lodge smells like cigarette smoke upon check-out, guests will incur a fumigation charge, as stated on the Lodge Disclaimer. 

Please ensure that all cigarette ends are disposed of correctly and not left on the park, thrown into the lakes, left on the touring pitches or on the decking of the lodges. 

Personal Belongings

We take all reasonable steps to safeguard our premises and hope you will have no cause for concern during your holiday, but guests remain responsible for looking after their own belongings.  Please remember to secure any vehicles or bicycles and try not to leave any valuable items on display.  If you are bringing anything valuable on holiday you should check it is adequately covered by your insurance. Items that are left behind on site are not the responsibility of Caistor Lakes; however we will make every effort to return them if possible. After a period of 8 weeks, Lost Property items will be discarded.

Filming & Photography

Occasionally our staff will film/photograph different areas of the park for promotion/marketing purposes. With this agreement, you give us the rights (free of charge) to anything containing your image (or the image of the other people with you) that's made while you're with us. (This doesn't affect your own photos or videos of course!) If you stray into a photo or video without meaning to and you want us to remove it from our library, we'll do our best to do so. We ask all guests to not fly any drones over the site at any time or photograph other guests without permission. 

THE UGLY DUCKLING RESTAURANT 

Winter Opening Hours 

The Ugly Duckling Restaurants Winter hours take affect from the 31st October 2023 until further notice. We strongly advise during these time that guests book a table to avoid disappointment : 

Monday - Thursday : 9 - 11am Breakfast ~ 12 noon until 6pm Lunch & Evening Meals (Restaurant closes at 6pm)

Friday & Saturday : 9 - 11am Breakfast ~ 12 noon until 8pm Lunch & Evening Meals (Restaurant closes at 8pm)

Sunday : 9 - 11am Breakfast ~ 12, 2 and 4pm for Sunday Lunch 

Please be aware that closing and opening times may vary. 

Restaurant - Allergens / Dietary Requirements

It is the responsibility of the diner to inform The Ugly Duckling Restaurant staff of any allergens or dietary requirements when booking and ordering food. 

Restaurant - Dog-Friendly 

The front part of the restaurant is pet friendly including the soft seating area. We will only accept well-behaved dogs. Any mess must be cleaned up by the owner. The owner of the dog will be accountable if there is any damage sustained in the restaurant. If dogs become disruptive, you will be asked to leave. 

Please see our Dog Rules upon entering the restaurant. 

Restaurant - Large Bookings

Table bookings for 20 people or more must provide a pre-order no less than 48 hours before visit. A deposit of £5 per person will be required for tables of 9 people or more and must be paid upon booking. 

Events at Caistor Lakes / The Ugly Duckling Restaurant 

Caistor Lakes hosts the Lincolnshire Bikers twice per year. These dates will be released as soon as possible. Please visit our events tab for more information. 

Alcohol in the Restaurant

We operate the 'Challenge 25' policy, if ID cannot be presented, we will not serve you alcohol. Alcohol will not be sold for customers under 18 (16+). 

Zero Tolerance

We will not tolerate any form of aggressive behavior (verbal or physical) towards our staff or other guests. This also includes antisocial behavior. If you are aggressive or verbally abusive on the telephone, the call will be terminated immediately. If you are aggressive or verbally abusive whilst on site, we will ask you to leave immediately and without a refund. If needed, we will contact the authorities to support us in these rare situations. We are committed to providing a safe, healthy and respectful environment and will not tolerate any form of abuse towards our staff and guests; this applies to lodges, touring and The Ugly Duckling Restaurant. 

We have a zero-tolerance policy on drugs, firearms and offensive weapons.  Whilst on site, if you take illegal drugs or any other illegal substance or are in possession of a firearm or offensive weapon, we will ask you to leave the park, without refund.

Complaints

Even though we'll do all we can to give you a fantastic holiday, things do sometimes go wrong. Here's what to do if you need to complain:

  • When you're on holiday: If there's something wrong with your holiday, tell the Reception Team at the park straight away so we can try to put things right. Claims may be reduced or rejected if we have not been given the opportunity to put matters right or investigate your concerns. 

  • Write to us - info@caistorlakes.co.uk / Caistor Lakes, 99a Brigg Rd, Caistor, Lincs, LN7 6RX. We will respond within 7 working days. 

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